FAQ’s on Parimatch

Parimatch betting, a leading online betting platform, offers a wide range of sports and casino games for users worldwide. However, new and existing users often have questions about the platform’s features, verification processes, deposits, withdrawals, and more. In this comprehensive FAQ guide, we address the most common queries to help you navigate the Parimatch official app effortlessly.

Account Verification

1. Why is my withdrawal option unavailable as a new customer?

If your withdrawal option is unavailable, it is likely because your account verification is incomplete. Follow these steps to complete the primary verification:

  • Navigate to your account settings and select “Personal Data.”
  • Proceed to “Account Confirmation.”
  • Click on “Aadhaar Card Verification.”
  • Enter your 12-digit Aadhaar card number and the verification code sent to your linked mobile number.

For accounts inactive for a long period, additional documents and a selfie with your Aadhaar card may be required. Contact the Parimatch helpline number for this requested verification.

2. How do I know if my documents are approved and my account is verified?

To check the status of your verification, go to Personal Data > Account Confirmation in your account settings. The verification process usually takes less than 24 hours, but this can vary. If there are issues, you can contact the support team for assistance.

3. What should I do if my documents are approved but I still cannot withdraw money?

Several factors could prevent withdrawals even after document approval:

  • Active welcome bonus: Ensure all conditions of the bonus are met or removed.
  • Different withdrawal method: Use the same method for both deposit and withdrawal.
  • Insufficient deposit usage: At least 70% of your deposits must be used before withdrawals.


1. How do I deposit money on Parimatch?

To deposit money:

  • Log in to your Parimatch account.
  • Click “Deposit” and select your preferred payment method.
  • Follow the on-screen instructions specific to the chosen method.

For detailed instructions, visit the Parimatch How to Deposit page.

2. What should I do if my deposit is unsuccessful?

If your deposit fails, it might be due to technical issues, incorrect credentials, or internet problems. Wait a few minutes and try again. If the issue persists, contact the Parimatch customer care.

3. Why is my deposit not showing in my balance?

If your deposit doesn’t reflect in your balance, contact the Parimatch customer care number India and provide details of the transaction, including a screenshot showing the amount, time, and date of the transaction.


1. How do I withdraw money from Parimatch?

To withdraw money:

  • Visit the withdrawal section on the Parimatch official website or the Parimatch app.
  • Choose your preferred payment method and follow the instructions.
  • Ensure your account is verified to process any withdrawal request. The time for withdrawals varies by method, typically ranging from 15 minutes to 48 hours.

2. Why is my withdrawal pending or rejected?

Withdrawals might be pending due to verification or technical reasons. If rejected, possible reasons include:

  • Re-ordering required: Try the withdrawal again.
  • Unavailable payment system: Use an alternative method.
  • Active welcome bonus or unmet conditions: Check and resolve these issues.


1. Why was my bet refunded?

Bets may be refunded for several reasons:

  • Game interruption or postponement: Refunds occur if the game isn’t completed within specified times.
  • Handicap or total adjustments: Adjustments based on specific game rules.
  • Player non-participation: Refunds for bets on individual totals if the player didn’t start.

2. What should I do if my bet is not settled after the event?

If your bet remains unsettled long after the event, contact Parimatch support for assistance.

Promotions and Bonuses

1. How do I get a bonus on Parimatch?

New users can receive a welcome bonus after their first deposit. Regular users can benefit from ongoing promotions such as weekly cashback and tournaments. Check the Promo section on the website for the latest offers.

2. Why didn’t I receive my bonus after depositing?

If you didn’t receive your bonus, ensure you use the bonus link to register. If the bonus isn’t credited within 24 hours, contact the Parimatch customer care number.


1. Why can’t I play at the casino after making a deposit?

You might have an active sports welcome bonus preventing casino play. Also, ensure you have transferred money to the special casino balance (cashbox).

2. What should I do if my winnings are not credited to my account?

Contact Parimatch customer care with a screenshot of your betting history showing the date, time, and amount of the bets in question.

Data Recovery and Corrections

1. How can I recover my password if I forget it?

Use the password recovery function available on the login page.

2. What should I do if I cannot verify my phone number or email address?

Contact the Parimatch customer care your phone number or email address for assistance.

Other Common Questions

1. Is Parimatch safe?

Yes, Parimatch operates under Castianes B.V. in Curacao and is considered one of the best online betting platforms. Positive Parimatch reviews from users and experts affirm its reliability.

2. How can I delete my Parimatch account?

To delete your account, contact the Parimatch customer care number India, and they will guide you through the process.


This FAQ guide covers the most frequent questions about using Parimatch. If you have any other issues or need further assistance, Parimatch’s customer support team is available 24/7 to help

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